2020 Sustainability Report

arrow blueCommitted to using financial, natural and human resources wisely without compromising the ability of future generations to meet their needs

SustainabilitySustainability StrategiesDELIVERING SUPERIOR CUSTOMER SERVICE
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Product QualityCustomer Service Excellence
SUSTAINABILITY STRATEGIES
Delivering Superior Customer Service

Our vision of, in industrial packaging, be the best performing customer service company in the world, depends on our ability to supply quality products and continually find ways to better serve our customers.

67

Net Promoter Score

We realized continued improvement in our NPS score, achieving our highest score ever in 2020.

0.9

Corrective Action Rate

Reduced by 52 percent since 2015 in our RIPS North America business.

93

Average Customer Satisfaction Index Score

Our highest scores ever, demonstrating our commitment to serving our customers better.

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