2020 Sustainability Report

arrow blueCommitted to using financial, natural and human resources wisely without compromising the ability of future generations to meet their needs

11.0%

Emissions Intensity Reduction

Against our 2014 baseline in support of our 2020 goal.

250

250 sites around the world

Our global reach is near you.

93

Average Customer Satisfaction Index Score

Our highest scores ever, demonstrating our commitment to serving our customers better.

DEFINITION