2020 Sustainability Report

Committed to using financial, natural and human resources wisely without compromising the ability of future generations to meet their needs

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59%

Reduction in Customer Complaints

Since 2014 in our RIPS North America business - a signal of our commitment to quality and customer service.

67

Net Promoter Score

We realized continued improvement in our NPS score, achieving our highest score ever in 2020.

Gold

Recognition from EcoVadis

Received for our commitment to Corporate Social Responsibility, placing us in the top three percent of all assessed suppliers.

DEFINITION